Horseshoe Bend uses the Neighborhood Watch signs as a deterrent to crimes and a way to communicate with homeowners. When you see the red sign it means that some condition or issue exists of which you should be aware. At the same time the red sign goes up, there is an "Alert" button added to the home page of this site. That button will take you to a page where the condition or issue is explained.

If you are a homeowner in Horseshoe Bend and do not have a user id and password (or have forgotten it), you can request one by selecting the User ID button on the left.

There are two ways to get a password.

• There is a link on the User Login page "Forgotten Password" that will reset your password for you automatically and notify you via email. This is the fastest way to have your password reset.

• There is also a link at the bottom of every page "Contact site administrator" that will send an e-mail to the site adminsitrator who will be happy to set up a temporary password for you, which you can and should change the next time you log in.

There is a link on the User Login page "Change your password" that will prompt you for you User ID, old (temporary) password, and new password.

Yes. Simply select the User ID button on the left and put the specifics of your request in the "Special Instructions" section. Several HSB families already have more then one user id and password and it only takes a few minutes to set one up.

You can edit your directory information by selecting the "Your Entry" button on the directory page. You can add, change, or delete any information. You should call Joan in the office at 370-8094 if your name is incorrect. If you change your e-mail address, please notify the site administrator.

No. The Homeowners Directory is one of the "secured" features on the site. All secured features require a User ID and Password, and those are only issued to our homeowners.

You certainly may, but there are guidelines that must be followed. Since our Association pays for any excess space on the web server, your picture must be very small (no more than 10k). If you can resize a photograph to meet the guidelines, go right ahead. If you don't know how to resize digital images and still want to include the family picture, you can send it as an attachment to the site administrator, who will gladly resize it and post it for you.

All of the Association Documents are stored in a format know as Portable Document Format (pdf) which requires the Adobe Reader® to access. The reader is available as a free download from Adobe and a there is a button on the left to get your copy. Once you have installed the reader and opened the document, you will find a print icon (a small button with a picture of a printer on it) in the title bar. Use that to print the documents.

You can use your browser's print button to print any page on the site. If you do not want to print the buttons and other graphic elements on the page, we recommend that you first select the "Printer friendly" link at the top right corner of the page, then use your browser's print button. Once the printing is complete, use the "Back" button to return your screen to a normal display.

One of the primary reasons the Horseshoe Bend Board of Directors decided to implement a new web site was to save money. Use of e-mail to notify homeowners of important happenings is one of big money savers. It costs the Association about $150 to do an all homeowner mailing; it costs the Association $0 to do an all homeowner e-mailing.

E-mail addresses are actually stored in two separate files on the web server: In the Homeowners Directory, which you can change yourself; and, in your User record, which only a site administrator can change. For that reason, we request that you notify the site administrator whenever you change e-mail addresses so that both records can be updated.

Yes. You can remove the e-mail address in the Directory, which your neighbors can view; and retain it in the User record, which the Association uses for homeowner e-mails. But remember, only Horseshoe Bend homeowners have access to the directory, so there is little danger of your e-mail address being used for marketing purposes.

Please do! Keeping the news on the web site "fresh" is one of the biggest challenges for the site administrators. There is a Submit News link at the bottom of the "Homeowners" page which you can use for that purpose. Your submission may be edited, or if not deemed appropriate by the Board, not used. If that happens, you will be notified by e-mail of the reason.

Certainly - and they would be appreciated. If you have a user id and password, you can use the Comments button on the left. You can also use the "Contact site administrator" link at the bottom of every page.

That is a screen resolution issue. The site has been optimized for 1024x768 viewing. You can use a lower resolution, but some horizontal scrolling will occur.

Usually this is caused by a pop-up blocker. You should configure your blocker to recognize this site or disable it when you are on this site. Unfortunately, I can't provide specific instructions as there are many pop-up blockers and they are all slightly different.

This is normally caused by a cookie blocker. That means when you log on, the system can't store your user information (see below) as a cookie. You should configure your cookie blocker to recognize this site or disable it when you are on this site. Since there are so many options for blocking cookies, I can't provide specific instructions.

Most of the external links on this site open in a new window so that when you're finished with it and close the window, you are returned to HSB Site. Links not opening correctly are most likely caused by a "Pop Up Blocker" that is activated either in your browser or as a separate piece of software. To correct the problem, you should configure the browser, or the pop-up blocker software to recognize our site. Since there are so many options for blocking pop-ups, I can't provide more specific instructions.

Absolutely not! The only information we capture is the total number of hits on the home page, the total number of hits on all pages, the total number of hits on "feature" pages, and the total number of hits on external links (like the weather). These hit counts do not identify the user.

When you log in to a secured page, the system creates what is called a "session" cookie with your log in information. That way, you only have to log on one time. The cookie is removed when you exit the site or select the "log off" link on the left (under the menu buttons).

There is a "What's New" button on the home page. All significant changes for the prior 60+ days are recorded there.

Our Neighborhood Watch alert process uses a "Red Alert" flag on the Neighborhood Watch sign at the entrance. Whenever the "flag" is up, homeowners should consult this web site for details. An Alert button will be added to the home page for the duration of the alert.

Just click the "Contact site administrator" link at the bottom of every page or select the Comments button on the left - and ask your question that way.